Frequently Asked Questions

Is all jewellery gift boxed?

All items come in a gift box. When you select the item you wish to purchase the second image will show the gift box, and its dimensions.

I can't find a particular item that I saw in store recently?

The website currently has a limited selection of styles. We will be adding new styles on a regular basis. However, if you email or use the chat box function we will see if we can find the particular style that you are looking for.

Is there free delivery?

Free delivery is offered on all purchases that total over £20. For all other purchases there is a delivery charge of £2.95.

What is your returns and refunds policy?

For full details please go to our refunds page. For details on our privacy policy click here 

Do I need to create an account to place an order?

We hope you want to sign up to receive early warning of exclusive offers, but we understand if you don't.

How can I find out about new Buckingham styles becoming available?


If you sign up we will keep you updated on new style launches.

How long have these items been on sale?

The merchandise on this site that is reduced in price has been on sale at full price for a period of at least 28 days within the last six months in 100 of Buckingham’s units.

Where is the jewellery manufactured?

Our jewellery is manufactured in China. We have long standing relationships with all our suppliers, and carry out factory checks and audits on our visits.